Summary
LiveAgent, led by David Cacik, is a bootstrapped SaaS based in Slovakia, specializing in improving customer-company interactions. Starting as a spin-off project, LiveAgent now constitutes 75% of the company’s MRR. The platform has grown its revenue to over $250,000 per month through strategies like PPCs, content marketing, and SEO.

Unique Aspect
LiveAgent stands out for its focus on customer-centric, multichannel support in a market dominated by venture-funded competitors.

Approach to kick off
Originally built for internal use, LiveAgent was later sold to B2B customers based on demand, demonstrating an organic product-market fit.

Scoop

Business Model Viability
Given the growing demand for effective customer service solutions, LiveAgent’s business model is highly viable and scalable.

Future Projections
With continuous product improvements and expansion in the customer service market, LiveAgent is poised for further growth.

Startup Stats

📊 ARR: $3,000,000

📈 MRR: $250,000

🚀 Startup Costs: $0

👥 Team Size: 13

🌍 Market: Global customer service software market

💰 Funding: Bootstrapped

👨‍💼 Founders: David Cacik